This policy clearly explains how your personal data is collected, why it's used, and how it's kept secure on GrabWin. We believe transparency is the best policy.
Here's why we take your privacy seriously
All your personal data and financial transactions are secured with 256-bit SSL encryption. No third party can access or steal this information.
GrabWin never sells your personal information to advertisers or any third party. Your data is used solely to improve our services.
You decide which cookies to accept. Everything except essential cookies is optional — and we respect whatever you choose.
Every detail — what data is collected, why it's collected, and how it's used — is clearly set out in this Privacy Policy. There are no hidden agendas.
You may request deletion of your personal data at any time. We do not retain any information beyond what is required by law.
GrabWin complies with international data protection standards (GDPR-aligned practices), applying world-class policies to the management of your information.
GrabWin collects certain necessary information to provide you with the best betting experience. This data collection is fully transparent and used only for specified purposes. We never collect more information than we need.
When you create an account with GrabWin, we collect the following information:
Important: Your password is never stored in plain text. It is encrypted using advanced hashing technology, meaning no GrabWin employee can ever view your password.
Collected data is used only for specified purposes. GrabWin does not use any information for unauthorized or unjustified reasons. The purposes for which we use your data are detailed below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile number | Contract Compliance |
| Identity Verification (KYC) | National ID, photo, address | Legal Obligation |
| Payment Processing | Mobile number, transaction details | Contract Compliance |
| Fraud Prevention | IP, device, betting patterns | Legitimate Interest |
| Customer Support | Account information, transaction history | Contract Compliance |
| Marketing Communications | Email, mobile number | Consent (Optional) |
| Service Improvement & Analytics | Usage type, page visits | Legitimate Interest |
You can unsubscribe from marketing messages at any time. Click the "Unsubscribe" link at the bottom of any email or let our support team know — we'll take care of it promptly.
GrabWin never sells your personal data. That said, we do share limited information with trusted partners where necessary to deliver our services. In every case, only the minimum required data is shared.
All of our third-party partners are bound by strict confidentiality agreements. Any data they receive may only be used for its designated purpose — nothing else.
In the event of a business acquisition or merger, user data may be transferred to the new entity. We will notify you in advance should this occur.
GrabWin uses cookies and similar tracking technologies on its site to enhance your browsing experience and ensure the site functions correctly.
| Cookie Type | Purpose | Optional? |
|---|---|---|
| Essential Cookies | Login sessions, security, and keeping the site operational | No (Mandatory) |
| Functional Cookies | Remembering language preferences and theme settings | Yes |
| Analytics Cookies | Site Usage Analytics | Yes |
| Marketing Cookies | Showing relevant ads and offers | Yes |
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not work properly.
For Mobile App Users: The GrabWin app uses device identifiers instead of cookies. You can manage this through your phone's privacy settings.
GrabWin uses industry-leading security technology to protect your data. Our security measures aren't just on paper — they are actively tested and updated every day.
In the event of a data breach, we will notify affected users and the relevant regulatory authorities within 72 hours. This is both our ethical and legal responsibility.
As a GrabWin user, you have several important rights over your own data. Contact us at any time to exercise these rights.
GrabWin is fully committed to respecting your right to privacy
You can request to know what information we hold about you. We will provide a full list within 30 days.
You can correct any inaccurate or outdated information. Update your details through Account Settings or by contacting our support team.
After account closure, you may request deletion of all data that is not required to be retained for legal purposes.
You can download your data in a machine-readable format. Once requested, we will deliver the file within 15 days.
You can object to marketing communications or profiling at any time. We will stop immediately upon your request.
Under certain circumstances, you may request that processing of your data be temporarily suspended.
To exercise these rights, email us at: support@grabwin.ws
GrabWin does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
| Data Type | Retention Period |
|---|---|
| Account Information (Active Accounts) | For the Duration of Active Account |
| KYC Documents | 5 years after account closure |
| Financial Transaction Records | 7 Years After Account Closure |
| Betting History | 3 years after account closure |
| Support Contact | 2 years after last contact |
| Marketing Preferences | Until consent is withdrawn or account is closed |
| Log Files & IP Data | Up to 12 Months |
Please Note: Retaining financial and KYC data for extended periods is a legal obligation — it is not at our discretion. Once the required period has passed, this data is permanently deleted.
GrabWin is strictly for users aged 18 and above. We do not knowingly collect or store personal data from anyone under the age of 18.
Parents are encouraged to install parental control software on their devices to prevent minors from accessing betting sites.
GrabWin may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or improvements to our internal processes.
To request a previous version of our Privacy Policy, email support@grabwin.ws — we'll retrieve it from our archives and send it to you.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us using any of the methods below. Our Data Protection Team is always here to help.
Upon receiving a complaint, we will provide an initial response within 48 hours and work toward a full resolution within 30 days. If the issue remains unresolved, you may escalate your complaint to the licensing authority.
Effective Date: This Privacy Policy is effective from 1 January 2026. All previous versions are superseded as of that date.